Frequently Asked Questions

Should I steam or dry clean my rug?

Please do not do this! While it may sound like a great deep cleanse, it could irreversibly damage your rug. Imagine for a moment all the dirt that is trapped inside the grooves of the rug. Now imagine forcing steam into these grooves. The result is a muddy mess. Not only that, the combination of high heat and chemicals will strip the wool fibers of their natural oils. It’s better to find a location that will hand-wash your rug with a pH-balanced shampoo and a soft-bristled brush. It’s the traditional way to clean a wool rug, and it will help maintain the rug’s luster.

What`s the best way to care for my rug?

With regular care, your rug will last for decades to come. If you’ve owned synthetic rugs in the past, you might find that our wool rugs actually look cleaner for longer periods of time. Wool rugs have tiny natural grooves that allow dirt to settle in. In contrast, the plastics in a synthetic rug prevent the dirt from moving downward into the rug—not necessarily a good thing.

We recommend that you regularly vacuum your rug to remove dirt and grime. Depending on how heavily your rug is used, just once or twice a month is adequate. Too much vacuuming can wear down the knots and fibers more quickly. If you have a suction attachment on your vacuum cleaner, use that instead of a rotary vacuum. Every few months, you’ll also want to flip your rug over and vacuum the back to get the grit out of the foundation of the rug. It also helps to rotate your rug once a year to ensure even wear over time.

Every 3-5 years, we recommend getting your rug professionally hand-washed. Please do not take it to get steam or dry cleaned—this will almost certainly damage the rug! Hand-washing requires the use of a pH-balanced shampoo, worked into the rug by hand with a soft-bristled brush, before being rinsed thoroughly. This process should be repeated a few times.

What's your return policy?

We want you to love your purchase! If for whatever reason you are unhappy with your purchase, you may initiate a return within 14 days of receiving your full order for most products.

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